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If you wish to exchange your jewelry, indicate the item you want to exchange it for as well as its number and price on a copy of the invoice. Please include your daytime telephone number in case we need to contact you. Also write the reason for the return so we can keep improving our service.
Place the original packaging in a box, including the jewelry, its box, its pouch, any free gift you may have received, etc. as well as a copy of the invoice.
Write the words “Exchange” or “Return” on the outside of the package as the case may be. This will allow us to process your request faster.
Ship the package via the US postal service or the courier of your choice. Please note Helen of New York is not responsible for the loss or damage of return shipments during transit. Therefore, we strongly suggest that you use delivery confirmation to be able to track your package status. Please apply postage to the returned package. Below is an example of how your envelope should look like:
If the amount of your purchase entitled you to free shipping or to a gift, and the returned items make the order total drop below the minimum amount needed to qualify for free shipping or for a gift, we will charge you for the shipping and/or ask you to return the gift. If you wish to keep the gift, we will charge you the value of the gift, which is stated on your gift offer.
Unfortunately, in some instances we can’t exchange items or give you a refund. Non-exchangeable or non-refundable items include:
Clearance sale items
Items showing signs of wear, damage or alteration.
If you have questions or doubts, please send us an email at email@example.com